Privacy Policy

1. Introduction

Welcome to Pizza Ranch, where culinary excellence meets unwavering commitment to your privacy. At Pizza Ranch, we understand that your personal information is precious, and we are dedicated to protecting it with the highest standards of security and transparency.

This comprehensive Privacy Policy outlines how Pizza Ranch ("we," "our," or "us") collects, uses, protects, and shares your personal information when you visit our website at pizz-ranch.click, dine at our restaurants, place orders, or engage with our services. This policy applies to all interactions with Pizza Ranch, whether online, in-person, or through our mobile applications.

By accessing our website, creating an account, placing orders, or using any of our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with these practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us through various interactions:

• Personal Identification Information: Full name, email address, phone number, mailing address, date of birth
• Account Information: Username, password (encrypted), purchase history, order preferences
• Payment Information: Credit card details, billing address, payment method preferences (stored securely through encrypted third-party processors)
• Food Service Specific Data:
  • Order history and frequency patterns
  • Dietary preferences and restrictions
  • Delivery addresses and location data
  • Allergen information and special dietary requirements (vegan, halal, kosher, gluten-free)
  • Loyalty program participation and rewards data
  • Table reservation information and dining preferences
  • Catering event details and requirements
  • Favorite orders and customization preferences
• Communication Data: Contact form submissions, customer reviews, feedback, support tickets
• Marketing Preferences: Newsletter subscriptions, promotional email preferences, communication channel choices

2.2 Automatically Collected Information

When you interact with our website or services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referral sources
• Cookie Data: Session identifiers, user preferences, shopping cart contents, authentication tokens
• Location Data: Approximate location derived from IP address, GPS coordinates (with permission for delivery services)
• Performance Data: Website loading times, error logs, system performance metrics

2.3 Information from Third Parties

We may receive information about you from other sources:

• Social Media Platforms: Profile information when you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Order fulfillment status, delivery confirmations, customer feedback
• Marketing Partners: Campaign performance data, audience insights (aggregated and anonymized)
• Public Databases: Address verification services, demographic data for business analytics

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Confirming orders, processing payments, coordinating delivery or pickup
• Account Management: Creating and maintaining user accounts, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, providing technical assistance
• Quality Improvement: Analyzing usage patterns, optimizing website performance, enhancing user experience
• Personalization: Customizing menu recommendations, remembering preferences, tailoring content

3.2 Communication

• Transactional Communications: Order confirmations, delivery notifications, receipt emails
• Customer Support: Responding to support requests, following up on issues
• Important Notices: Policy changes, security alerts, system maintenance notifications
• Marketing Communications: Promotional emails, special offers, loyalty program updates (with explicit consent only)

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant promotions based on preferences and history
• Traffic Analysis: Understanding website usage patterns, popular content, user behavior
• Campaign Measurement: Evaluating marketing effectiveness, ROI analysis, conversion tracking
• Market Research: Developing new products, improving existing services, understanding customer needs

3.4 Legal Compliance and Security

• Legal Requirements: Complying with applicable laws, regulations, tax obligations
• Fraud Prevention: Detecting suspicious activities, preventing unauthorized access
• Rights Protection: Protecting our rights, property, and the safety of customers and employees
• Dispute Resolution: Resolving conflicts, investigating complaints, enforcing terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure transaction processing, fraud detection, payment verification
• Delivery Services: Order fulfillment, delivery coordination, tracking services
• Cloud Storage Providers: Secure data storage, backup services, disaster recovery
• Email Service Providers: Marketing campaigns, transactional emails, newsletter management
• Analytics Services: Website performance analysis, user behavior insights, conversion tracking
• Customer Support Tools: Help desk software, chat services, ticket management systems

4.2 Legal Requirements

We may disclose your information when required by law or to protect rights and safety:

• Legal Process: Court orders, subpoenas, search warrants, regulatory requests
• Compliance: Tax obligations, health department requirements, licensing compliance
• Safety and Security: Protecting against fraud, investigating security breaches
• Emergency Situations: Public safety emergencies, medical emergencies involving customers

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Customer data may be transferred as part of business assets
• We will notify customers before any transfer occurs
• The new entity must comply with this Privacy Policy
• Customers will have options regarding continued data use

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Participating in promotional campaigns or contests
• Sharing testimonials or reviews (with permission)
• Collaborating with partners for special offers

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
• Firewall Protection: Advanced firewall systems monitoring all network traffic
• Access Controls: Role-based access ensuring only authorized personnel can access personal data
• Monitoring: 24/7 security monitoring, intrusion detection systems, automated threat response
• Data Backup: Regular encrypted backups stored in geographically distributed locations
• Vulnerability Management: Regular security assessments, penetration testing, patch management

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for personal data processing and storage
• Confidentiality Agreements: All employees and contractors sign comprehensive confidentiality agreements
• Incident Response Plan: Established procedures for responding to security incidents
• Regular Audits: Internal and external security audits to identify and address vulnerabilities

5.3 Your Security Responsibilities

Help us protect your account by following these security best practices:

• Strong Passwords: Use complex passwords with a mix of letters, numbers, and symbols
• Password Protection: Never share your password with others, use unique passwords for different accounts
• Public Computer Safety: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from Pizza Ranch
• Account Monitoring: Regularly review your account activity and report any unauthorized access immediately

6. Cookies and Tracking Technologies

We use various technologies to enhance your experience and gather insights about how our services are used:

Tracking Technologies We Use:

• Google Analytics: Website traffic analysis, user behavior insights, conversion tracking
• Facebook Pixel: Social media advertising effectiveness, audience insights
• Web Beacons: Email open rates, newsletter engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality
• Session Storage: Temporary data storage for single browsing sessions

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience. You can manage your cookie preferences using our cookie consent tool available on our website.

7. Your Privacy Rights

We respect your privacy rights and provide you with comprehensive control over your personal information. Under applicable privacy laws (GDPR, CCPA, and others), you have the following rights:

7.1 Right of Access

You have the right to know what personal information we collect, use, and store about you. You can request a copy of all personal data we hold about you.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information. We will update your data promptly upon verification.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data, subject to legal obligations and legitimate business interests.

7.4 Right to Restrict Processing

You can limit how we use your personal information while maintaining your account and our ability to fulfill orders.

7.5 Right to Data Portability

You can receive your personal data in a machine-readable format and transfer it to another service provider.

7.6 Right to Object

You can object to processing for marketing purposes, profiling, or other specific uses of your data.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

8. Children's Privacy

Pizza Ranch is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take prompt action to remove such information from our records.

If we become aware that we have collected personal information from a child under 16 without proper parental consent, we will delete such information promptly and take steps to prevent future occurrences.

Parents and guardians are encouraged to monitor their children's internet usage and help enforce this Privacy Policy by instructing their children to never provide personal information through our services without permission.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with EU-approved data protection standards
• Standard Contractual Clauses (SCCs): Legally binding contracts ensuring data protection
• Data Processing Agreements: Comprehensive agreements with all international partners
• Security Measures: Enhanced encryption and access controls for international transfers
• Regular Audits: Ongoing compliance monitoring and assessment

9.2 Transfer Destinations

Your data may be transferred to and processed in the following regions:

• United States: Cloud storage services, customer support systems
• European Union: Data analytics, marketing services
• Other Countries: As needed for business operations, always with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal:

• Electronic Deletion: Complete and unrecoverable deletion of digital records
• Physical Destruction: Secure shredding of any physical documents
• Backup Removal: Deletion from all backup systems and archives
• Documentation: Maintenance of disposal records for compliance purposes

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Pizza Ranch. This Privacy Policy applies only to our services.

We are not responsible for the privacy practices or content of third-party sites. These sites may have their own privacy policies and terms of service, which we encourage you to review before providing any personal information.

When you click on third-party links or use third-party services, you do so at your own risk. We recommend:

• Reading the privacy policy of any third-party website before use
• Understanding what information they collect and how they use it
• Being cautious about providing personal or financial information
• Checking security indicators (such as HTTPS) before entering sensitive data

12. Privacy Policy Changes

12.1 Change Notification Process

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will notify you through:

• Website Notice: Prominent banner on our homepage and relevant pages
• Email Notification: Direct email to registered users for significant changes
• Account Dashboard: Pop-up notification when you log into your account
• Social Media: Announcements on our official social media channels

12.2 Types of Changes

• Minor Updates: Clarifications, contact information changes, or formatting improvements
• Material Changes: Changes affecting how we collect, use, or share your information (requires explicit consent)
• Legal Updates: Changes required by new laws or regulations

12.3 Your Options

When we make changes to this Privacy Policy:

• The latest version will always be available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services constitutes acceptance of changes
• You may choose to stop using our services if you disagree with changes
• Contact us if you have questions about any changes

13. Contact Information

13.1 Privacy-Related Complaints

If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving privacy issues promptly and fairly.

If you are not satisfied with our response, you may also contact your local data protection authority:

• EU Residents: Your local Data Protection Authority
• UK Residents: Information Commissioner's Office (ICO)
• California Residents: California Attorney General's Office
• Other US Residents: Federal Trade Commission (FTC)

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Contact Support: Email or call our customer support team
• Text Messages: Reply "STOP" to any promotional text message

14.2 Account Deletion Process

To delete your account and personal information:

1. Log into your account and navigate to account settings
2. Select "Delete Account" option
3. Confirm your identity for security purposes
4. Review what data will be deleted and what may be retained
5. Confirm deletion request
6. Receive confirmation email within 24 hours

Please note: Some information may be retained as required by law or for legitimate business purposes such as tax records, fraud prevention, and dispute resolution.

15. Conclusion

At Pizza Ranch, your privacy is not just a legal requirement—it's a fundamental aspect of our commitment to providing exceptional service. We believe that transparency, security, and respect for your personal information are essential ingredients in building lasting relationships with our valued customers.

This Privacy Policy represents our dedication to protecting your personal information while delivering the culinary excellence and personalized service you expect from Pizza Ranch. We continuously review and improve our privacy practices to ensure they meet the highest standards and evolving legal requirements.

Your trust enables us to serve you better, and we take that responsibility seriously. Whether you're ordering your favorite meal, exploring our menu, or engaging with our services, you can be confident that your personal information is protected by robust security measures and handled with the utmost care.

If you have any questions, concerns, or suggestions about this Privacy Policy or our privacy practices, please don't hesitate to contact us. Our dedicated privacy team is here to help and ensure your experience with Pizza Ranch is both delicious and secure.